Find quick answers to common questions about orders, shipping, and travel gear.
Q: How are your luggage pieces priced so competitively?
We partner directly with logistics surplus channels and warehouse clearance networks to source genuine travelwear and suitcases. By removing excessive middleman retail markups, we can pass premium travel essentials directly to travelers at substantial savings.
Q: What is the processing and shipping timeline?
Orders are processed and packaged within 24 to 48 hours. Domestic U.S. delivery takes approximately 1 to 3 business days, while international orders typically arrive within 5 to 7 business days.
Q: How do I qualify for Free Shipping?
We offer Free Standard Shipping on all orders of $20 USD or more. For orders below $20 USD, a flat rate shipping fee is calculated and displayed clearly at checkout.
Q: What is your return & refund policy?
We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging. Once our facility inspects the returned gear, approved refunds are completed within 7 business days back to your original payment method.
Q: How can I contact customer support?
Our team is available Monday through Friday via email at support@monostravels.shop. We aim to reply to every message within 24 business hours.